Fix We Don’t Have Sufficient Information To Reset Your Security Questions

“We don’t have sufficient information to reset your security questions”. That is a nightmare for Apple users. Read on to know how to fix it. 

It is crucial that you don’t forget the answer to your security questions. Otherwise, you may not be able to purchase Apple products with your Apple ID. Furthermore, Apple is known for its strong security. Hence, successful identity verification is a must

The security and verification process of Apple is quite hard. That is true especially if you don’t have the right information.

Resetting Apple Security Questions

Visit if you cannot log in to your account. To reset your security questions, you need to know your password.

Things will get easier if you know your password. You just have to log in and select three security questions. Then, provide the answers. However, things might get tough if you don’t know your password.

  1. Go to
  2. Enter your Apple ID or email 
  3. Hit Continue
  4. You will be asked some questions to verify your identity. Apple highly values security. Thus, they want to make sure that it is really you.
  5. Select ‘I Need To Reset Security Questions’
  6. Select your rescue email inbox for a link.
  7. Follow the link then tap “Reset Now” on the new page.
  8. Sign in with your Apple ID again.
  9. You can now select new security questions. Afterwards, provide the answers.
  10. Select Update.

However, things will get a bit tricky if you cannot verify your identity. In that case, you may get the error message ‘we don’t have sufficient information to reset your security questions.’

What To Do For “We Don’t Have Sufficient Information To Reset Your Security Questions”

If you failed the authentication process, please go to Apple’s support page. Then, select your region and follow the instructions on the screen. Options vary depending on your region. Furthermore, Apple’s support team can guide you. The company offers live chat support so please utilize that feature.

  1. Tap Forgot Security Questions
  2. Someone from Apple’s support team will contact you. They will verify your identity by asking authenticating questions. If you pass those, the staff will allow you to login again. Otherwise, they may not be able to help you.

Why so? Because even them don’t have access to your account. Apple uses a blind system to help maintain security. The support operator only sees the questions but not the answers. Nobody does as they are encrypted by the system. You give them the answer. Afterwards, they’ll type in the answer. Then, the system will tell them if it is correct or not.

You can request for a new Apple ID. However, you’ll lose all your past purchases. 

Account Recovery Status

If you cannot remember the answers, the support team will put your account into an account recovery status. Apple places your account on hold until it can be properly verified. Providing certain information can speed up the process. One example is the credit card they have on file.

Another Tip To Avoid “We Don’t Have Sufficient Information To Reset Your Security Questions”

Use two-factor verification if you are having a hard time remembering details. Moreover, you can change the security questions if you find those challenging. 

  1. Head over to Apple ID account page
  2. Navigate to the Security section
  3. Now, click Edit
  4. Lastly, click Change questions
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